Terms & Conditions

Introduction

This Website (craftystuffbydale.co.uk) (the “Website“) is owned by and operated by Crafty Stuff by Dale (“we” or “us“).

If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from this site, you can contact us by email at hello@craftystuffbydale.co.uk

Website Content & Use

The content of the pages of this website is for your general information and use only.

It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Use of this website and any dispute arising out of such use is subject to the laws of England, Scotland and Wales.

Returns / Cancellation Policy

The Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges) offers you the following cancellation rights:

If you are a consumer (i.e. acting for purposes outside a business) you have the right to cancel the contract at any time for any reason without incurring any liability within the cancellation period.

Your right to cancel does not apply to any goods made to your specification or personalised in any way.

Cancelling Your Order:

You have 2 hours from ordering your generic products to cancel it. After that time, we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.

You have the right to cancel your personalised order up until the approval of the artwork via email. After that time, we cannot guarantee that your order can be cancelled as it may have already begun production, If that is the case your order will be sent to you and a refund will not be provided,

You are obliged to retain possession of the goods and take reasonable care of them. You can cancel via e-mail to hello@craftystuffbydale.co.uk clearly stating, your full name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address

If  Your Item is NOT Personalised:

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us within 14 days via email at hello@craftystuffbydale.co.uk. We will need photo evidence of damage emailed over to us before we can initiate a return.

If already received, repackage the item up and send it back to us at the stated returns address within 14 days of receiving the item and letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

Once we (Crafty Stuff by Dale) receive the item we will process the refund (not including the initial postage cost) directly to your payment card, provided that the item arrives with us undamaged and in a resalable condition.

Please do not destroy or throw away any product, even if it is faulty, before you have spoken to the us and agreed that doing so won't affect any refund you may be entitled to. Goods must be returned in their original packaging unused and in a saleable condition. If these conditions are not met, we may make deductions from refunds to cover the associated costs of processing returned goods.

We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

If  Your Item IS Personalised:

Unfortunately, some items are non-cancellable and non-refundable:

Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, including creative pieces that are specially commissioned when you place an order.

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.

If your personalised item is faulty or damaged on arrival, please email us at hello@craftystuffbydale.co.uk with photo evidence of the damage and we will send out a replacement

Damaged Items

• Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us).
• Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us within 14 days via email.
• We will need photo evidence of damage emailed over to us before we can initiate a return.
• You must tell us within 14 days of receipt and:

• Keep all packaging and instructions and do not use.
• Place goods back in the original packaging before returning.
• Please check your goods carefully before disposing of the packaging, as packaging can make up part of a product.
• If you do not keep the packaging then it is your responsibility to make sure the products are re boxed, we do not provide additional boxes.
• We will arrange replacement as soon as possible.
• Goods will be checked upon return. They must be complete and include all packaging and instructions.

Delivery

• We aim to dispatch goods within 3-5 working days of approval of personalised artwork. This may change if the product you order is out of stock or on back order.
• Delivery times may differ depending on what items you have ordered. For all clothing, drinkware, doormats and wooden spoons dispatch time may be 1-2 weeks.
• Should an item be out of stock and a delivery date not certain we will contact you directly to inform you of any hold up or delayed delivery date.
• If the expected delivery date is unreasonable or the item has been withdrawn from sale we will contact you to offer a similar substitute item or a full refund.
• Small items are usually despatched within 2 days and are sent via Royal Mail who may not contact you prior to delivery.
• An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions or else you don’t collect the item from a holding depot within 7 days of failed delivery.
• Please note, during busier periods these times may vary.