This Website (craftystuffbydale.co.uk) (the “Website“) is owned by and operated by Crafty Stuff by Dale (“we” or “us“).
If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from this site, you can contact us by email at firstname.lastname@example.org
The content of the pages of this website is for your general information and use only.
It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Use of this website and any dispute arising out of such use is subject to the laws of England, Scotland and Wales.
The Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges) offers you the following cancellation rights:
If you are a consumer (i.e. acting for purposes outside a business) you have the right to cancel the contract at any time for any reason without incurring any liability within the cancellation period.
Your right to cancel does not apply to any goods made to your specification or personalised in any way.
Cancelling Your Order:
You have 2 hours from ordering your generic products to cancel it. After that time, we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.
You have the right to cancel your personalised order up until the approval of the artwork via email. After that time, we cannot guarantee that your order can be cancelled as it may have already begun production, If that is the case your order will be sent to you and a refund will not be provided,
You are obliged to retain possession of the goods and take reasonable care of them. You can cancel via e-mail to email@example.com clearly stating, your full name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
If Your Item is NOT Personalised:
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us within 14 days via email at firstname.lastname@example.org. We will need photo evidence of damage emailed over to us before we can initiate a return.
If already received, repackage the item up and send it back to us at the stated returns address within 14 days of receiving the item and letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
Once we (Crafty Stuff by Dale) receive the item we will process the refund (not including the initial postage cost) directly to your payment card, provided that the item arrives with us undamaged and in a resalable condition.
Please do not destroy or throw away any product, even if it is faulty, before you have spoken to the us and agreed that doing so won't affect any refund you may be entitled to. Goods must be returned in their original packaging unused and in a saleable condition. If these conditions are not met, we may make deductions from refunds to cover the associated costs of processing returned goods.
We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
If Your Item IS Personalised:
Unfortunately, some items are non-cancellable and non-refundable:
Anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, including creative pieces that are specially commissioned when you place an order.
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.
If your personalised item is faulty or damaged on arrival, please email us at email@example.com with photo evidence of the damage and we will send out a replacement